Return Policy
We hope you are completely satisfied with your purchase, but if you need to return or exchange an item, please read the following return policy carefully:
Return Conditions
1. You can apply for a return or exchange within 30 days of receiving the product.
2. The returned item must be in its original, unused, undamaged condition and well packaged.
3. Please make sure to include the original receipt or order number to facilitate the return process.
Return Process
1. Please submit a return or exchange request through our customer service contact information.
2. Our customer service team will guide you through the return or exchange process and provide the necessary return address information.
3. After receiving and inspecting the returned item, we will process your refund or exchange request.
Refund Information
1. After the returned item is inspected and qualified, we will refund your payment to the original payment method, including the shipping fee paid at the time of purchase (if applicable).
2. It may take some time for the refund to be processed, please be patient.
Special Notes
1. Customized or specially customized products may not support returns or exchanges. Please consult customer service for specific circumstances.
2. The shipping costs incurred during the return or exchange process are borne by you, unless the return or exchange is due to our error.